In healthcare, timely awareness and documentation of critical client information can be the difference between safe outcomes and preventable mistakes. PUPS EHR’s Medical Alerts & Acknowledgements feature is designed to enhance communication, accountability, and response—putting client safety front and center.
What Are Medical Alerts in PUPS?
Medical Alerts in PUPS let administrators create urgent flags—such as allergies, fall risks, or behavioral triggers—that display as banners to staff members when viewing a client’s profile. Alerts include:
- Start and Expiration Dates (optional)
- A descriptive note to clarify clinical relevance
- A trigger to require staff acknowledgement
PUPS ensures alerts are visible on both desktop and mobile, so no matter where your staff interact with client data, they won’t miss critical safety information.
Step‑by‑Step: Setting Up an Alert
Watch this clear and concise walkthrough to see how easy it is to configure a Medical Alert in PUPS—from the moment you select a client, through defining dates and descriptions, to enabling acknowledgement and saving the alert. The video guides you visually through each step to ensure your team can communicate critical information quickly and confidently.
https://www.youtube.com/watch?v=HWmgxQLhJ-E
Why Acknowledgements Matter
Acknowledgements transform alerts from passive warnings into active confirmation that staff have not only seen but also understood the information—essential in high-stakes clinical environments. They provide verifiable documentation that each team member has engaged with the alert, strengthening compliance protocols and supporting audit readiness.
- Active engagement: staff must confirm they’ve read the alert
- Traceable logs: valuable for compliance and audits
- Reinforced responsibility: no one can claim ignorance of critical alerts
https://www.youtube.com/watch?v=HWmgxQLhJ-E
Organizational Benefits
When alerts are configured properly, they enhance more than individual awareness—they elevate the efficiency, quality, and responsiveness of your entire organization. Drawing on best practices from EHR research, these benefits reflect how well-designed alert systems improve communication, accountability, adaptability, and access across your team
| Benefit | Description |
| Clear Communication | Alerts reach the right staff at the right time |
| Documented Accountability | Acknowledgements are logged and traceable |
| Custom Visibility | Tailor alert visibility by role/group |
| Mobile Accessibility | Staff can respond from desktops or mobile devices |
Best Practices & EHR Standards
When designing Medical Alerts within PUPS, aligning with established EHR and clinical decision support frameworks ensure they are effective, reliable, and user centric. Drawing from principles such as the “Five Rights” of CDS, delivering the right information to the right person at the right time – PUPS supports:
- Evidence-backed alerts: Use clear, relevant descriptions per clinical design guidelines
- Right‑person, right‑time approach: Aligns with clinical decision-support standards
- Avoiding alert fatigue: Target alerts narrowly to maintain impact
- Accountability‑by‑design: Requiring acknowledgement supports safer workflows
Tips to Maximize Impact
Implementing Medical Alerts effectively takes more than just setup—it requires an ongoing strategy grounded in clear policies, role-based responsibility, and regular review. By following these actionable tips, your organization can maintain alert relevance, reduce overload, and ensure compliance and engagement:
- Define when acknowledgements are required
- Assign responsibilities based on staff roles
- Train staff using screenshot visuals
- Periodically review alerts to prevent overload
- Audit logs to track engagement and compliance
PUPS’s Medical Alerts & Acknowledgements enhance critical communication—ensuring visibility, engagement, and accountability. With focused alert design, mobile readiness, and documented acknowledgements, your organization builds a safer, more responsive care environment.
Behind the Business: Jason Willetts
Jason Willetts is the founder and president of Willetts Technology, which has been providing reliable technology solutions to human service organizations since 1997. Every day, we empower thousands of human service workers with dependable products and friendly, responsive support, helping them streamline operations, excel in their work, and make a lasting impact on the communities they serve. With a strong foundation in business development, project management, and team building, we ensure that technology works seamlessly alongside human expertise to drive meaningful results. At Willetts Technology, we’re more than a provider—we’re a trusted partner in your mission to improve lives.
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